Reset Your Life System – Subscriber Terms of Service (v1.1)

Version 1.1 | Last updated: 7 November 2026

Scope. These Subscriber Terms of Service govern Personal and Professional subscriptions and account use within the Reset Your Life System platform. The Service is provided by John Stephen Willoughby (ABN 45 509 559 606), trading as Reset Your Life System, Australia (“we,” “us,” or “our”). Public website browsing is governed by the Website Terms of Use. Client Portal access is optional and governed by the separate Client Portal Terms of Use and Agreement, accepted by each activating client.

General enquiries: contact@theresetyourlifesystem.com

Legal notices: contact@theresetyourlifesystem.com (we accept contractual and legal notices at this address).

By creating a subscriber account or using subscription services, you agree to these Subscriber Terms. Practitioners and Personal subscribers must be 18 or older. A client under 18 may participate where permitted by law and with appropriate parent or guardian consent, obtained and retained by the responsible practitioner, whether the practitioner uses their own intake process or the Reset Your Life System online questionnaire.

Governing Law & Venue. These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the NSW courts.

1. Accounts, Roles & Eligibility

We provide subscriber accounts in Personal and Professional categories and client accounts for optional Client Portal access. Subscribers must provide accurate account information, keep credentials confidential and are responsible for activity under their accounts. Client Portal accounts are governed separately by the Client Portal Agreement.

Named subscriber access. A Personal or Professional subscription is issued to a named individual and is not shared or rotated. Access to higher-level tools is subject to the approved certification progression rules. Personal and Professional subscribers use the same methodology, training and certification pathway, but have different client-capacity, session-credit and Client Portal entitlements.

Eligibility & ongoing criteria. Each subscriber must (i) be 18+; (ii) complete required onboarding; and (iii) hold and maintain the certification level required for the tools they access (see Sections 8 and 10).
Non-transferable. A practitioner subscription may not be assigned, sublicensed, or used by anyone other than the named practitioner.
Reassignment (personnel changes). Organisations may request permanent reassignment to a new practitioner only where the replacement meets all eligibility/certification criteria and completes onboarding; the prior user’s access must be disabled. Day-to-day or roster-based swapping is prohibited.
Verification & audits. We may require reasonable proof of eligibility/certification and may audit usage to ensure compliance.

Status Display. We may display your current status using the following public labels: In training Level 1; Foundational Practitioner; Foundational Practitioner + In training Level 2; Advanced Practitioner; Advanced Practitioner + In training Level 3; Theta Practitioner. These correspond to certification levels as follows:

In training Level 1 (enrolled, not yet certified); Foundational Practitioner (Certified Level 1); Foundational Practitioner + In training Level 2 (Certified Level 1, enrolled in Level 2); Advanced Practitioner (Certified Level 2); Advanced Practitioner + In training Level 3 (Certified Level 2, enrolled in Level 3); Theta Practitioner (Certified Level 3). Misrepresentation of status is prohibited.

2. Fees, Billing, Taxes & Renewals

Billing Model. Subscriptions are monthly and renew automatically unless cancelled. Subscription entitlements, client capacity and session allocations are those shown in the applicable plan and confirmed at checkout or plan change.

Refunds. Subscription fees are non-refundable once the subscription period has commenced, except where a refund or other remedy is required under the Australian Consumer Law or other applicable law. Cancellation does not entitle the subscriber to a prorated refund for unused time. This provision applies prospectively and does not remove any rights accrued under an earlier applicable agreement.

Upgrades and downgrades. Subject to the current plan rules and prerequisites, upgrades may take effect immediately with applicable prorated billing while retaining the renewal date; downgrades take effect at the next renewal unless a separately approved transition rule applies. A proposed downgrade is blocked where the existing client count exceeds the proposed plan limit; client records are not automatically deleted or deactivated. Level progression remains subject to the certification prerequisites. Personal/Professional category transitions preserve historical client, session and certification records. Professional Client Portal functionality is not available on Personal subscriptions.

Fees and Taxes. Subscription fees are the amounts displayed for the selected subscription at checkout. The displayed amount is the total subscription price payable, subject to any separately disclosed charges expressly accepted by the subscriber. Any applicable taxes will be accounted for in accordance with Australian law.

Payments. Charges are processed by third-party providers (e.g., Stripe). You authorize us and our payment providers to process subscription charges and applicable taxes. If a payment method fails, we may retry reasonable times and may suspend access until payment is brought current.

Cancellation, lapse and recovery. Cancellation takes effect at the end of the paid billing period and stops future automatic renewal. Following the original paid expiry date, voluntary cancellation and involuntary payment lapse receive the same 14-day full-functionality grace period. Thereafter the account is read-only/export-only until 90 days from that original expiry date, subject to the applicable security and termination exceptions. No new sessions may be started during read-only/export-only access. Restoration and billing upon renewal or resubscription follow the current published recovery rules. The 90-day period is not restarted by the 14-day grace period.

This Reinstatement Window does not apply where access is suspended/terminated for breach (including IP misuse) under Sections 7.5 or 15.

Restoration. Reinstatement within the retention period restores the retained workspace and historical client/session records, subject to payment, eligibility, certification and current entitlement rules. Historical records are not rewritten to reflect a new plan category. Client Portal access does not automatically reactivate when a subscriber returns from Personal to Professional; affected clients require individual reactivation.

After the 90-day retention deadline, data may be deleted subject to applicable legal obligations and backups. Any later return is subject to the published reinstatement and certification rules; restoration of deleted records is not guaranteed.

3. Service Operation, Uptime & Support

Service availability. We use reasonable efforts to maintain the availability and reliability of the Service. Temporary interruptions may occur for maintenance, upgrades, security or technical reasons. We monitor service availability and work to restore affected services as promptly as reasonably practicable. No contractual uptime percentage or service-credit arrangement is promised. Nothing in this section excludes rights or remedies that cannot lawfully be excluded.

Maintenance. Planned maintenance may be scheduled and, where practicable, notified through the Service or by email. Emergency maintenance may be undertaken without advance notice where reasonably necessary.

Support. Email support is available 9:00–17:00 Australia/Sydney (Mon–Fri). Target response within 2 business days via contact@theresetyourlifesystem.com or the in-app contact link.

Third-party dependencies. Parts of the Service rely on third-party infrastructure, payment and communications providers. Interruptions to those services may affect the Service. We will use reasonable efforts to manage dependencies and restore affected functions, subject to applicable legal obligations.

Pre-release features. We may offer optional pre-release or experimental features, clearly identified where practicable. They may change or be withdrawn. Statutory rights remain unaffected.

4. Privacy, Data & Security

Ownership of Customer Data. Practitioners and their clients retain ownership of content, personal information, and records they input into the Service ("Customer Data").

Use of Customer Data. You grant us a non-exclusive licence to process Customer Data solely to provide and improve the Service, perform security and abuse monitoring, comply with law, and as described in our Privacy Policy.

Export after cancellation or lapse. Following the 14-day full-functionality grace period measured from original paid expiry, read-only/export-only access continues until day 90 from that expiry, subject to applicable exceptions. The subscriber may access and export retained Customer Data but cannot start new sessions. Data may be deleted after day 90, subject to applicable legal requirements and backup retention. No promise is made that Portal accounts remain accessible after Professional entitlement ends.

Security. We implement appropriate technical and organisational safeguards, including (as applicable): TLS/HTTPS encryption in transit, role-based access controls, activity/audit logging, regular backups, least-privilege database access, protections against common web vulnerabilities (e.g., CSRF/XSS), support for 2FA/MFA, and security headers. We maintain staged environments (development/UAT/production), monitoring/alerting, and backup/restore processes. No method of transmission or storage is 100% secure, and we do not guarantee absolute security.

Privacy Policy. Your use is also governed by our Privacy Policy. If you access the Service from outside Australia, you consent to processing and storage in jurisdictions where we or our providers operate. For GDPR/UK/EU concepts, see the Privacy Policy.

5. Confidentiality

5.1 Our confidentiality obligations. We will treat Customer Data as confidential and use it only to provide the Service, comply with law, or as otherwise permitted by you or the Privacy Policy.

5.2 Your confidentiality obligations. You will keep confidential any non-public information about the Service, our business, and all Reset Your Life System Materials (defined in Section 7), including features, content, training materials, documentation, charts, commands, processes, and System Information (including brand guidelines) not publicly disclosed.

5.3 Client confidentiality. Practitioners must maintain the confidentiality of client information and records, comply with applicable privacy laws, and obtain informed consent before sessions. You must not disclose client-identifying information without their explicit written consent, except as required by law.

5.4 Exceptions & compelled disclosure. Confidentiality does not apply to information that is (i) publicly available without breach, (ii) lawfully obtained from a third party without duty of confidentiality, or (iii) independently developed without use of confidential information. A party may disclose confidential information when required by law, provided it gives reasonable notice (if lawful) and cooperates to limit disclosure. Confidentiality obligations survive termination.

6. Intellectual Property – Platform

We and our licensors own all rights, title, and interest in and to the Service, software, documentation, and content we provide (excluding Customer Data). You receive a limited, revocable, non-exclusive, non-transferable licence to use the Service during your paid subscription, subject to these Terms. No implied licences are granted.

7. Intellectual Property – Reset Your Life System (Special Licence & Restrictions)

7.1 Materials. "Reset Your Life System Materials" include, without limitation, the charts, command language, methods, processes, training texts, scripts, data models, dashboards, documentation, UX flows, and all related content made available through the Service.

7.2 Practitioner licence. Subject to these Terms and your current subscription/certification status, we grant a revocable, non-exclusive, non-transferable, limited licence to access and use Reset Your Life System Materials solely to deliver sessions to your own clients via the Service.

7.3 Prohibitions. You must not: (a) copy, download, scrape, or redistribute any Reset Your Life System Materials; (b) screen-record, screen-scrape, or capture video/audio for reuse; (c) create derivative works, adaptations, or teach/train others outside our certification pathway; (d) use the Materials to train AI models, build datasets, benchmark for competing products, or reverse engineer; (e) bypass the Service to use the Materials offline or in other systems; (f) remove, obscure, or alter any proprietary notices.

7.4 Enforcement tools. We may use measures such as content watermarking, activity logging, and other technical controls. You agree to cooperate with reasonable audits and to cease use upon request for suspected breach.

7.5 Suspension for IP risk. We may immediately suspend or terminate access for suspected or actual IP abuse or misrepresentation of certification status. No refunds will be provided for termination due to breach.

8. Practitioner Obligations, Representation & No Medical Advice

8.1 Certification and access. Personal and Professional subscribers follow the same approved training, level progression and certification requirements. Level 1 may be accessed in training. Access to Level 2 requires Level 1 certification; access to Level 3 requires Level 2 certification. Certification and tool entitlement are distinct from whether a subscriber uses the Personal or Professional plan category.

Tool access by certification level. Access to client session tools is strictly gated by your current certification level:

Level 1 (Foundational Practitioner): Foundational session tools only.
Level 2 (Advanced Practitioner): Foundational + Holistic Body Corrections tools.
Level 3 (Theta Practitioner): All Level 1 & 2 tools + Theta Access tools/protocols.
You must not use or attempt to use tools above your current level.

Reinstatement after lapse/expiry. The 14-day post-expiry full-access grace and subsequent read-only/export-only period apply as stated in Section 2. Reinstatement within the 90-day retention period preserves historical records and follows current certification and subscription entitlements; it does not automatically reactivate previously disabled client Portal access.

8.2 System integrity. Practitioners must use the Reset Your Life System as intended. You must not present modified, partial, or hybrid methods as "Reset Your Life."

8.3 Required client-facing disclaimers (non-medical).

Not medical advice. The Service and Reset Your Life System do not diagnose, treat, cure, or prevent any disease, and do not constitute medical, psychological, or other regulated professional advice.
No guarantees. We do not guarantee outcomes.
Seek professional care. Clients should seek the advice of qualified health professionals for medical or mental-health questions. Never disregard medical advice or delay seeking it because of something from the Service. In an emergency, contact your local emergency number immediately.

8.4 Display & use of disclaimers. Practitioners must display the above disclaimers in client intake/consent forms, individual practitioner–client agreements, and session records/exports (the system will include the wording automatically). Display on public-facing pages and marketing materials is recommended but not required unless specified in the Reset Your Life System training materials.

8.5 Representation. You must not make medical, therapeutic, or regulated claims (including implied claims); misrepresent certification, affiliation, or endorsements; or guarantee outcomes.

8.6 Badges & branding. Use only approved titles. Public display (short form): Foundational Practitioner; Advanced Practitioner; Theta Practitioner (with optional overlay ‘+ In training Level 2/3’ where applicable). Full credential (long form, for formal bios/verification): Certified Reset Your Life System Practitioner – Level 1/2/3. Badge/credential usage may be revoked upon suspension or termination. Brand guidelines will be provided within the System Information and as set out in the Reset Your Life System training materials, and may be updated from time to time. Practitioners must remain current and comply with the then-current versions.Your public labels/badges must match your current tool access level. If you resubscribe within the Reinstatement Window (Section 2), your prior badges/labels are restored; after the window, you may display only “In training Level 1” unless reinstated/re-certified under Section 10.7.

Advertising or displaying Foundational/Advanced/Theta or “+ In training” overlays without current authorisation is prohibited.

9. Acceptable Use

You must not: (i) use the Service for unlawful purposes; (ii) harass, threaten, or infringe rights of others; (iii) scrape, crawl, or use bots without written permission; (iv) attempt to reverse engineer or circumvent security; (v) share credentials or sublicense; (vi) conduct security testing (including penetration testing) without our prior written authorisation; (vii) make high-risk or regulated claims (including medical/therapeutic) in connection with the Service; or (viii) spam or interfere with Service integrity.

Capacity limits. Your client database capacity is tied to your current subscription plan and certification level, as published in the Service. The practitioner dashboard shows your current usage and limits. The system is designed to prevent overrun; you remain responsible for managing your client list and staying within plan limits. The practitioner dashboard provides current status information. You must not attempt to circumvent limits.

You must not circumvent, attempt to circumvent, or request others to circumvent level-gating or technical controls to access Level 2 or Level 3 tools without current authorisation. No pooling/rotation. You must not share, pool, rotate, or otherwise allow multiple individuals to use a single practitioner subscription.

10. Certification Policy (Incorporated by Reference)

10.1 Overview. The certification pathway comprises Level 1 (Foundational Practitioner — Structured Subconscious Healing), Level 2 (Advanced Practitioner — Holistic Body Corrections) and Level 3 (Theta Practitioner — Theta Access). The same training and certification standards apply to Personal and Professional subscribers. Certification is determined through the approved assessment process and administrator authorisation, not merely by subscribing to a level.

10.2 Level descriptions and certification scope.

Level 1 — Foundational Practitioner (Structured Subconscious Healing). Level 1 covers the foundational principles, procedures and application of the Reset Your Life System methodology, including identification and correction of Embedded Emotional Energies. Certification confirms demonstrated knowledge and practical competence in the Level 1 methodology, including assessment procedures, correction statements, testing protocols and session-record requirements. Level 1 certification is a prerequisite for Level 2 training and certification.
Level 2 — Advanced Practitioner (Holistic Body Corrections). Level 2 covers the Holistic Body Corrections component, including defined assessment categories, associated supporting information, testing procedures and correction processes. Certification confirms demonstrated knowledge and practical competence in the Level 2 methodology and accurate documentation of assessment findings, corrections and session records. Level 1 certification is required before commencing Level 2 training and assessment.
Level 3 — Theta Practitioner (Theta Access). Level 3 covers the Theta Access component, including defined assessment structures, subconscious program categories, testing procedures, correction statements and associated protocols. Certification confirms demonstrated knowledge and practical competence in the Level 3 methodology and accurate documentation of assessment findings, corrections and session records. Level 2 certification is required before commencing Level 3 training and assessment.

10.3 Submissions and assessments. Certification requires the applicable training, practical session-record evidence and assessment requirements published for the relevant level. Current minimum submission requirements, assessment procedures and fees are set out in the training and certification materials. Certification decisions are made by authorised administrators or assessors; completion of a subscription payment or training access alone does not grant certification.

10.4 Discretion, resubmissions & fees. Certification is at the certifier’s discretion. We may request additional materials, sessions, or demonstrations. If a submission is unsuccessful, you may resubmit in accordance with our then-current resubmission policy and fees (as published). We may set timeframes, limits on resubmissions, or required remedial training before resubmission.

10.5 Conduct & integrity. Certification may be withheld, suspended, or revoked for misalignment with system methodology, integrity concerns, client-safety issues, or breaches of these Terms. Badge/credential usage ceases upon revocation.

10.6 Incorporation & precedence. The Certification Policy (as set out in this Section 10 and as published within our Resources hub) forms part of these Terms by reference. In the event of any conflict, these Terms prevail. We will provide at least 14 days’ notice of material changes to the Certification Policy.

10.7 Certification following subscription expiry. If a subscriber does not renew within 90 days after the original paid subscription expiry, their certification lapses because they are no longer maintaining active, current practice within the System. The standard requirement for any later return is to restart at Level 1 and meet the applicable progression and certification requirements. We may, at our discretion, approve an exception or alternative reinstatement arrangement in an individual case. Renewal within the 90-day period is subject to the applicable subscription, eligibility and certification rules.

11. Third-Party Services & Dependencies

The Service integrates or depends on third parties (e.g., hosting providers, CMS/LMS components, payment processors such as Stripe, and related infrastructure). Your use of third-party services may be subject to their terms. We are not responsible for third-party acts or omissions. Use of third-party services is governed by their terms; we are not liable for their acts or omissions except to the extent required by law.

12. Disclaimers; ACL Savings

Except as expressly stated and to the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all warranties (express, implied, statutory), including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (ACL) that cannot be excluded. Where permitted under the ACL, our liability for breach of a non-excludable guarantee is limited to supplying the services again or paying the cost of having the services supplied again.

13. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the liability. We will not be liable for indirect, consequential, special, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data, even if advised of the possibility.

14. Indemnities

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) your breach of these Terms; (ii) IP misuse or prohibited copying/redistribution of Reset Your Life System Materials; (iii) prohibited claims or representations (including medical or guaranteed-outcome claims); or (iv) misuse of the Service.

Indemnity Procedure. We will promptly notify you of any indemnified claim, give you reasonable co-operation, and allow you to control the defence and settlement. You may not settle a claim that imposes obligations on us without our prior written consent (not to be unreasonably withheld).

15. Term, Suspension & Termination

You may cancel at any time; cancellation takes effect at the end of your current billing period. We may suspend or terminate your access immediately for breach (including IP misuse, confidentiality breach, misrepresentation, or unsafe claims). Upon termination, your licence ends and you must stop using the Service and Reset Your Life System Materials.

Post-termination data. The 14-day full-functionality grace and subsequent read-only/export-only period apply as set out in Sections 2 and 4, measured from original paid expiry, with the retention deadline at day 90. After that deadline, Customer Data may be deleted subject to legal obligations and limited backup persistence.

After the retention deadline, any new subscription is subject to the current published reinstatement and certification rules. Deleted historical data is not automatically recoverable.

16. Changes to the Service or Terms; Notices

We may modify the Service or these Terms. Material changes will be notified by email with at least 14 days’ notice. Continued use after the effective date constitutes acceptance.

Notices. We may notify you via email or in-Service messaging to your registered address. Where timing matters, notice times are interpreted in Australia/Sydney (local time). You may send legal notices to contact@theresetyourlifesystem.com. We accept service of notices by email.

17. IP Notices & Complaints

IP Notices & Complaints. For IP concerns or takedown requests, email contact@theresetyourlifesystem.com with: (i) your full name and contact details; (ii) a description and location (URL/path) of the material; (iii) a statement of your rights and the basis of the claim; and (iv) any supporting documentation.

18. Miscellaneous

Acceptance at sign-up. By selecting the required acknowledgement during subscriber account creation or purchase, the subscriber agrees to these Subscriber Terms and acknowledges the Privacy Policy; the applicable Certification Policy and System Information are incorporated by reference. We record document version identifiers, acceptance timestamp and relevant security/audit metadata. Client Portal acceptance is separate and is required only from clients who choose to activate a Portal account.

Required checkbox wording (verbatim):

“By continuing, I agree to the Reset Your Life System Subscriber Terms of Service (including the Certification Policy and System Information) and acknowledge the Privacy Policy.”

Force Majeure. We are not liable for failure or delay due to events beyond reasonable control.
Assignment. You may not assign these Terms without our consent. We may assign in connection with reorganisation or transfer of the Service.
Severability & Waiver. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing.
Entire Agreement. These Terms and the Privacy Policy (and any applicable Certification Policy and System Information, including brand guidelines) form the entire agreement regarding the Service.

Reset Your Life System — Website Terms of Use (v1.1)

Version 1.1 | Last updated: 7 November 2026

1. Scope

These Website Terms govern access to the public pages of the Reset Your Life System website and publicly accessible resources. Personal and Professional subscriber accounts are governed by the Subscriber Terms of Service. Client Portal accounts are governed by the separate Client Portal Terms of Use and Agreement, which must be accepted by clients who choose to activate Portal access. Public browsing does not require Client Portal acceptance.

2. Acceptable use

You agree not to: (i) use the Website unlawfully; (ii) attempt to gain unauthorised access to non-public areas; (iii) scrape, crawl, or harvest data without permission; (iv) interfere with security or integrity; (v) impersonate others or misrepresent affiliation.

3. Intellectual property

All content on the Website is owned by us or our licensors. You may view the Website for personal, non-commercial use. You must not copy, download, reproduce, or create derivative works from any content without our prior written consent.

4. No medical advice

Content on the Website is informational only. It is not medical, psychological, or other regulated professional advice. Always seek qualified care for medical or mental-health concerns. In an emergency, call your local emergency number.

5. Third-party services & links

The Website may link to third-party sites or services. Their use is governed by their terms and policies. We are not responsible for third-party content or practices.

6. Disclaimers; ACL savings

The Website is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties. Nothing here excludes or limits rights under the Australian Consumer Law (ACL). Where permitted by the ACL, our liability is limited to re-supplying the relevant services or paying the cost of re-supply.

7. Changes

We may update these Website Terms of Use. The “Last updated” date reflects the latest version. Continued use after changes means you accept the updated terms.

8. Governing law & venue

These Website Terms of Use are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the NSW courts.

Contact: contact@theresetyourlifesystem.com

Reset Your Life System – System Information (v1.1)

Purpose. This document sets the practical rules for how the Reset Your Life System is represented publicly and used in practitioner/client communications. It complements the Terms of Use and Privacy Policy and is incorporated by reference in the Terms. Where there is a conflict, the Terms prevail. This System Information may be updated from time to time; practitioners must stay current.

Owner: Reset Your Life System (John Stephen Willoughby, ABN 45 509 559 606)

General enquiries: contact@theresetyourlifesystem.com

Brand/Disclaimer approvals: via the practitioner portal contact form or contact@theresetyourlifesystem.com

Version 1.1 | Last updated: 7 November 2026

Quick Reference — Practitioner Essentials (1 page)

Use this page as your checklist.

Name to use: Reset Your Life System (Title Case).

Approved titles:

Public display (short form): Foundational Practitioner; Advanced Practitioner; Theta Practitioner (use overlay ‘+ In training Level 2/3’ when applicable).
Full credential (long form): Certified Reset Your Life System Practitioner – Level 1/2/3.

Disclaimers – where they MUST appear:

Client intake/consent forms
Practitioner–client agreements
Session records/exports (auto-included by the system)

Paste-ready disclaimers:

Short: “Reset Your Life System is not medical advice and is not a substitute for professional care.”
Standard: “Reset Your Life System is a structured subconscious led methodology. It is not medical, psychological, or other regulated professional advice. Outcomes are not guaranteed. For medical or mental-health concerns, seek qualified care.”

Under‑18 clients: Obtain parent/guardian consent at original intake (signed/dated; keep on file), where permitted by law.

Branding rules (summary): use only official logos; don’t alter; keep clear space; remove badges on suspension/revocation; directory listing shows exact certified level.

Representation – do & don’t:

Do: describe sessions as facilitative/educational; neutral benefits (“may support”, “can help explore”).
Don’t: make medical or guaranteed‑outcome claims; present modified/hybrid methods as “Reset Your Life”.

IP reminders: Materials are for in‑platform session delivery only — no copying, screenshots/recordings, scraping, dataset/model training, or teaching outside certification.

Subscriber sign-up agreement wording (single required acknowledgement; preserve existing sign-up UI):

“By continuing, I agree to the Reset Your Life System Subscriber Terms of Service (including the Certification Policy and System Information) and acknowledge the Privacy Policy.”

Approvals & questions: use the practitioner portal contact form (topic: Brand/Disclaimer Approval) or email contact@theresetyourlifesystem.com.

Version references: Subscriber Terms v1.1; Website Terms v1.1; System Information v1.1; Privacy Policy v1.1; Client Portal Agreement v1.0.

After lapse/cancellation: 14 days of full functionality after original paid expiry, then read-only/export-only access until day 90 from that expiry, subject to security and termination exceptions. Renew or resubscribe under the published recovery rules to restore retained workspace and entitlements. Client Portal access is limited to eligible Professional subscribers and is not automatically reactivated following a return from Personal.

Tool access = current level: L1 → Foundational tools; L2 → + Holistic Body Corrections; L3 → + Theta Access tools/protocols. If certification has lapsed after 90 days without renewal, returning subscribers ordinarily restart at Level 1 and display the appropriate Level 1 training status, unless an individual exception is approved.

1) Naming & Style

Correct name (public): Reset Your Life System (Title Case).
Do NOT use: “Reset Your Life” alone as a program name (unless clearly referring to the brand), “RYLS” in public-facing materials, or any spelling variations.
Full credential (long form): Certified Reset Your Life System Practitioner – Level 1/2/3 (use in formal contexts, CVs, verification).
Public display (short form): Foundational Practitioner; Advanced Practitioner; Theta Practitioner (append ‘+ In training Level 2/3’ where applicable).
Status display: Use the exact labels: In training Level 1; Foundational Practitioner; Foundational Practitioner + In training Level 2; Advanced Practitioner; Advanced Practitioner + In training Level 3; Theta Practitioner.”

2) Required Disclaimers (copy/paste)

Use the exact wording below as applicable. Always keep prominent, legible, and proximate to any mention of the System, offers of sessions, or testimonials.

A. Short (for social bios/buttons)

Reset Your Life System is not medical advice and is not a substitute for professional care.

B. Standard (for websites/booking pages)

C. Extended (for intake forms/email footers)

Reset Your Life System is a structured subconscious led methodology. It is not medical, psychological, or other regulated professional advice. It does not diagnose, treat, cure, or prevent disease. Outcomes are not guaranteed. Always seek the advice of qualified health professionals for medical or mental‑health concerns. In an emergency, call your local emergency number.

3) Where Disclaimers Must Appear

Required (must include the Standard or Extended wording):

Client intake/consent forms
Individual practitioner–client agreements
Session records/exports (the system will include the wording automatically)

Recommended (good practice unless training materials require it):

Website pages that mention sessions, booking, or outcomes (including site footer)
Booking/checkout pages and testimonials pages
Social profiles/bios and link‑in‑bio landing pages
Marketing materials (brochures, ads, webinars) and email footers

4) Practitioner Badges & Directory

Badges and titles must accurately reflect the practitioner’s current certified level. An “In Training” designation does not confer certification at that level. Certification badges must not be used for a level that has not been awarded, or while the relevant certification is suspended or revoked. A change between Personal and Professional subscriptions does not itself cancel certification. Certification lapses after 90 days without renewal, subject to the individual exception discretion in Subscriber Terms section 10.7. Official badge files and permissions will be made available through the authorised Resources area when published.
The ‘In training’ overlay is applied only while a practitioner is actively enrolled in the next level and removed upon certification.
Directory listing is available only to eligible certified Professional subscribers, subject to directory standards and administrative approval. Personal subscribers are not eligible for directory listing. Published titles must accurately reflect certification held.

5) Brand Assets & Usage

Use only official Reset Your Life System logos, wordmarks and approved files. Branding & Badges materials will be distributed through the authorised practitioner Resources area when published. Until assets or detailed guidelines are issued, practitioners must not create or imply an official certification badge or endorsement.
Backgrounds: use on solid light/dark backgrounds that ensure legibility; avoid busy photos.
Minimum digital size: 120 px height (logo); print: 15 mm height.
File distribution: do not share source files publicly. Practitioners may store provided artwork for their own use while credentialed.

Approved branding guidelines and asset-specific conditions, when published, govern permitted reproduction, sizing and presentation. Approval to access an asset does not by itself authorise a claim of certification or endorsement.

6) Representation Rules (public claims)

Do: describe sessions as facilitative/educational, explain scope and boundaries, use neutral language about potential benefits (“may support”, “can help explore”).
Don’t: claim to diagnose/treat/cure/prevent disease; imply guaranteed outcomes; position as medical/psychological therapy; use titles like “doctor/therapist/clinician” unless you hold such credentials and clearly separate them from System activities.
Testimonials: allowed if genuine and typicality/variability is made clear; include the Standard disclaimer near testimonials.

7) Required Consent Elements (for practitioner intake forms)

Include, at minimum:

The Standard disclaimer.
If the client is under 18, obtain parent/guardian consent at the time of original intake (keep signed/dated consent on file), where permitted by law.
Consent to data handling consistent with the Privacy Policy.
Agreement that sessions are voluntary and no outcomes are guaranteed.
Emergency guidance: “If this is an emergency, contact local emergency services.”

(Practitioners should keep signed/dated consent on file.)

8) Use of Reset Your Life System Materials (reminder)

Materials (charts, command language, scripts, training content, dashboards, etc.) are for in‑platform session delivery only.
Prohibited: copying, screenshots/recordings, scraping, dataset building, model training, derivative works, or teaching outside the certification pathway.
Controls: we may use watermarking, logging, and audits. Cooperation is required.

9) “Minimum Copy Blocks” you can paste

Website footer: “© Reset Your Life System. Not medical advice.”
Booking page note: “By booking you acknowledge the Terms of Use and Privacy Policy.”
Email footer: “Reset Your Life System is not medical advice; outcomes aren’t guaranteed. In emergencies, call local emergency services.”

10) Contact & Approvals

For brand asset requests or approvals, submit a request via the contact form on the Practitioner website (include Brand/Disclaimer Approval as the topic). Include your name and account email, and attach sample files (PNG/PDF) or provide a share link. We aim to respond within 2 business days.

11) Versioning & Change Log

v1.0 (28 August 2025): Initial System Information publication. v1.1 (7 November 2026): Align certification, directory eligibility, subscription status and future official Branding & Badges distribution.

Compliance note: Practitioners must follow this System Information and the training materials. Where this document or the training materials are updated, practitioners must adopt the then‑current versions without delay.

Reset Your Life System – Privacy Policy (v1.1)

Version 1.1 | Last updated: 7 November 2026

1. Who we are & how to contact us

Entity: John Stephen Willoughby (ABN 45 509 559 606), trading as Reset Your Life System
For questions, access/correction requests, or privacy complaints, contact; contact@theresetyourlifesystem.com (we accept privacy notices at this address).

2. Scope & roles

This Policy covers personal information processed via the Service. For most practitioner–client records, the practitioner is the primary custodian and we act as a service provider/processor. We act as a controller for our own business purposes such as account management, billing, support, service improvement, and security monitoring.

3. Information we collect

We collect and process:

Account & profile data: name, email, contact details, role (Practitioner/Client/Org Admin), status (e.g., certification level), preferences.
Practitioner–client records (Customer Data): text, selections, session metadata, questionnaire responses, client photographs, presenting concerns and other wellbeing-related information entered by practitioners and, where offered, directly by clients through authenticated Client Portal facilities. Practitioners remain responsible for lawful collection and appropriate practitioner–client consent.
Payment & billing data: subscription plan, transaction identifiers, and limited billing details processed via third-party payment providers (e.g., Stripe). We do not store full card numbers.
Usage & device data: IP address, device/browser type, settings, pages accessed, timestamps, error logs, and similar analytics/telemetry.
Support communications: emails, requests, and related attachments.
Cookies & similar technologies: essential cookies for login/session security; optional analytics/diagnostics cookies (where used) – see Section 9.

Public website forms are not intended for collection of sensitive health information. Separately, where a practitioner elects to offer the authenticated Client Portal, clients may provide sensitive wellbeing-related information, photographs and questionnaire responses. The online RYLS intake questionnaire is optional for practitioners; Portal use is also optional. The platform processes Portal information to provide the service at the relevant practitioner’s direction, subject to applicable law and this Policy. Practitioner consent for professional services remains separate from acceptance of the standard Client Portal Agreement.

4. How we use personal information

We use personal information to:

Provide and operate the Service (including authentication, authorisation, role-based access, and certification gating).
Maintain security & integrity (fraud prevention, abuse detection, logging, incident response).
Support & communications (responding to requests, service notices, changes to terms, and important updates).
Billing & account management (subscriptions, payments, tax handling where applicable).
Improve the Service (analytics, diagnostics, feature development, Beta features where you opt in).
Comply with law (legal requests, enforcement of Terms, and protection of rights).

We process practitioner–client Customer Data to provide the Service to the relevant practitioner and client at the practitioner’s direction, subject to applicable law. Portal agreement acceptance records are processed to establish and audit authorised Portal access, including the document version, account association, date/time and relevant security metadata.

5. Legal bases (EU/UK)

Where GDPR/UK GDPR applies, our legal bases include: performance of contract (to provide the Service), legitimate interests (security, improvement, fraud prevention), consent (where required, e.g., for optional cookies/communications), and legal obligations (e.g., tax, regulatory requests).

How we apply these bases. We rely on performance of contract to run accounts, provide core features, and deliver support you request. We rely on legitimate interests for security monitoring, abuse prevention, diagnostics, and service improvement after conducting balancing tests and applying safeguards (limited retention, pseudonymisation, opt-outs). We rely on consent for non-essential cookies/analytics and marketing communications; you may withdraw consent at any time. We rely on legal obligations for tax/accounting and to respond to lawful requests. For practitioner–client session records, we act as processor and only process on the practitioner’s documented instructions under our Data Processing Agreement.

6. Sharing & disclosures

We share personal information only as needed to provide the Service, with:

Service providers / processors (e.g., hosting, infrastructure, analytics, payment processing). We use reasonable safeguards and contractual commitments.
Organisational admins (for enterprise customers) who manage users under their organisation.
Legal and safety recipients where required by law or to protect rights, property, users, or the public.
Business transfers (e.g., reorganisation). We will continue to protect personal information per this Policy.

We do not sell personal information.

7. International transfers

We and our service providers may process data in Australia and other countries. Where personal information is disclosed to overseas recipients, we take reasonable steps consistent with the APPs (including APP 8) and, where applicable, GDPR/UK GDPR, “to ensure appropriate protection.”

8. Retention

We retain information for the purposes described in this Policy and as required or permitted by law. The subscriber’s access after paid expiry is governed by the Subscriber Terms: 14 days of full-functionality grace followed by read-only/export-only access until day 90 measured from original paid expiry, subject to exceptions. Data may thereafter be deleted or retained where legally required, including limited backup persistence. Ending an individual client’s Portal access does not automatically delete the practitioner’s underlying client records. Versioned agreement acceptance and security audit records may be retained where reasonably necessary for legal, compliance and security purposes.

9. Cookies & analytics

We use essential cookies for login and session security. We may use analytics/diagnostics cookies to help improve performance and reliability. Where required by law, we will request consent for non-essential cookies and provide controls to manage preferences. Where required, we’ll present a banner to collect consent for non-essential cookies.

10. Security

We implement reasonable technical and organisational safeguards including TLS/HTTPS in transit, role-based access controls, least-privilege database permissions, activity/audit logging, regular backups, security headers, and monitoring/alerting. While we strive to protect your information, no system can be guaranteed 100% secure.

11. Children & medical disclaimers

Age. Subscribers must be 18+. Clients under 18 may participate where permitted by law with appropriate parent or guardian consent obtained and retained by the practitioner. The practitioner may use their own intake documentation or the optional RYLS online intake questionnaire. Portal account activation is separately subject to the standard Client Portal Agreement and any applicable guardian authority requirements.

Not medical. The Reset Your Life System is not medical, psychological, or other regulated professional advice. It must not be used to diagnose, treat, cure, or prevent any disease. Users should always seek advice from qualified health professionals for medical or mental-health concerns. In emergencies, call your local emergency number.

12. Your choices & rights

Access and correction (APP 12/13). You may request access to the personal information we hold about you and request corrections if inaccurate. We may ask you to verify your identity.
Marketing communications. You can opt out of non-essential communications via the unsubscribe link or by contacting us.
GDPR/UK GDPR. Where applicable, you may have additional rights (erasure, restriction, portability, objection). We will honour these to the extent required by law and consistent with our role (controller vs processor).

To exercise rights, contact us at; contact@theresetyourlifesystem.com.

13. Third-party services

The Service may link to or integrate with third-party services (e.g., payment processors). Their privacy practices are governed by their own policies. We encourage you to review those policies.

14. Complaints

If you have a privacy complaint, contact us first. We will respond in a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Policy

We may update this Policy from time to time. We will notify you of material changes (e.g., by email) and indicate the "Last updated" date. Your continued use of the Service after the effective date means you accept the updated Policy.

16. Definitions

Customer Data: Data that practitioners and their clients input into the Service (e.g., session records). Practitioners and their clients remain the owners of Customer Data.
Personal information: Information or an opinion about an identified individual or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).
Processor/Service Provider vs Controller: As used here to describe our roles under different legal frameworks.

Contact
For questions, requests, or complaints about this Policy or our data practices, email contact@theresetyourlifesystem.com.

Client Portal Terms of Use and Agreement (v1.0)

Version 1.0 | Last updated: 7 November 2026

1. Scope and optional participation

These terms govern your access to the Reset Your Life System Client Portal (“Portal”). The Portal is an optional facility made available through participating Professional subscribers. Practitioners are not required to invite clients, and clients are not required to activate the Portal to receive services. Every client who chooses to activate Portal access must accept this standard agreement, regardless of the practitioner’s intake arrangements.

2. Provider and practitioner relationship

The Portal is provided by John Stephen Willoughby (ABN 45 509 559 606), trading as Reset Your Life System, Australia (“we”, “us”, “our”). Your practitioner is responsible for the professional services they provide, including assessments, sessions, interpretation, practitioner–client communications and appropriate informed consent. Portal use does not create a practitioner–client relationship with the platform provider. This agreement does not replace your practitioner’s own service agreement.

3. Intake choices and Portal facilities

Your practitioner may use their own intake forms or the optional Reset Your Life System online intake questionnaire. Neither method is universally required for Portal access. Where an RYLS questionnaire is issued, its separate completion and consent requirements apply. Available Portal features may include account access, questionnaires, personal information submission and access to information or documents your practitioner chooses to provide. Features may vary.

4. Privacy, sensitive information and confidentiality

The Portal may handle your name, contact details, photograph, questionnaire responses, presenting concerns, wellbeing information and session-related records. For most practitioner–client records your practitioner is the primary custodian and Reset Your Life System provides the platform and processing services. Collection, use, access, sharing, security and retention are described in the Reset Your Life System Privacy Policy. We use reasonable safeguards, but no online service can guarantee absolute security.

5. Account and acceptable use

Provide accurate information to the best of your knowledge; keep credentials confidential; do not share your account or access another person’s records; and promptly report suspected unauthorised access. Do not interfere with the security or operation of the Portal. Where a minor or another person is represented, the practitioner must establish and retain appropriate parent, guardian or other lawful authority as required.

6. Professional services and disclaimers

Reset Your Life System is a structured subconscious led methodology. It is not medical, psychological, or other regulated professional advice. Outcomes are not guaranteed. For medical or mental-health concerns, seek qualified care. The Portal is not an emergency service; in an emergency, contact local emergency services. Your practitioner remains responsible for their services and practitioner-generated content.

7. Access and availability

Portal access may be unavailable or withdrawn if your practitioner elects not to offer it, ceases to have an eligible Professional subscription, removes your Portal access, or where security, legal or operational reasons require restriction. Maintenance and technical interruptions may occur. Ending Portal access does not necessarily end your relationship with your practitioner.

8. Records, retention and requests

Discontinuing Portal access does not automatically delete information previously submitted or practitioner records. Records are retained, accessed, corrected or deleted according to the Privacy Policy, applicable law and the relevant practitioner’s lawful obligations. You may contact your practitioner or the platform provider with a privacy or access request.

9. Changes and renewed acceptance

We may revise these terms. Where a revised agreement requires renewed acceptance, you will be asked to review and accept it before continuing to use the relevant Portal functions. Earlier versioned acceptance records may be retained for legitimate audit and compliance purposes.

10. Governing law, consumer rights and contact

These terms are governed by the laws of New South Wales, Australia, subject to mandatory applicable legal rights. Nothing excludes, restricts or modifies rights under the Australian Consumer Law that cannot lawfully be excluded. Contact: contact@theresetyourlifesystem.com.

11. Electronic acceptance

By selecting “I Agree and Activate My Portal”, you confirm that you have read and agree to these Portal terms, acknowledge the Reset Your Life System Privacy Policy, understand that your practitioner is responsible for professional services, and understand that Portal participation is optional and separate from your practitioner’s intake arrangements. We record the agreement version, account association, date/time and relevant technical audit information. If you decline, you may continue dealing with your practitioner outside the Portal.

Activation action: I Agree and Activate My Portal